Return Policy and Satisfaction Guarantee

You deserve comfort and that is what we strive to give you!  We want you to be happy with your purchase from Cloud Nine Pajamas. 

If you are unhappy with your purchase for any reason, we would love to hear from you and allow us to make it better.  You may return your purchase with your receipt for refund, exchange or store credit.  Please contact us!

For obvious reasons, please note that all underwear is final sale.

1 Creating an account
1.1 Creating an account

Creating an account with Cloud Nine Pajamas allows you to do the following: Keep up-to-date on promos, view order status, access complete order history, store your information for quick and easy checkout process and add items to your wishlist.


2 Order Status
2.1 Order Status

When logged in to your account, you are able to click on “My Orders” to view status of all orders.

3 Order Confirmation
3.1 Order Confirmation

Confirmation of your order can take up to 48 hours. Once confirmed, you will receive an email confirmation and a shipping notification. If your item is not in stock, we will alert you via email within 48 hours.

4 Payment Methods
4.1 Payment Methods

We accept payment through pay pal accounts which you can set up using credit card, debit card or directly to your bank account.

Unfortunately, we do not accept gift cards or gift certificates as payment for online orders, but certainly welcome them in store.


5 Can gift certificates or gift cards we used on my purchase?
5.1 Can gift certificates or gift cards be used on my purchase?

Unfortunately, we do not accept gift cards or gift certificates as payment for online orders. They can only be accepted in-store.

6 Size Guides
6.1 Size Guides

Since we carry Canada's largest variety of sleepwear, size guides range. Please contact us if you have any questions about how something fits, we would love to help you! 

Contact us
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